Refunds policy

At timberworks.store, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase (order confirmation) is required

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (unless defective upon arrival)

• Items returned without prior approval

• Certain custom or personalized products (if applicable)

3. Return Process

To initiate a return, please contact us at:

Email: support@timberworks.store

Include:

• Your order number

• Reason for return

• Photos (if the item is damaged or defective)

We will provide return instructions once your request is approved.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection

• If approved, refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

5. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will offer a replacement or full refund at no additional cost

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• Original shipping fees (if any) are non-refundable

7. Exchanges

We only replace items if they are defective or damaged. For assistance, contact our support team.

8. Cancellations

Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@timberworks.store